PWSA has spent many years trialling and testing various equipment manufacturers. We believe in sourcing good quality equipment that can endure the rigorous pressures that tank cleaning and filtration supply/servicing can present. Hence, we have a great deal of confidence in our equipment.

But the busier you are, the more pressure there is for your equipment to perform. And over time there is potential that you may find damage or failure of your operational equipment.

At the same time, accidents do happen and that means you may need to submit for a repair request or replacement.

Following is the procedure for equipment replacement or repair.

Contact PWS and advise of the issue
Identify if the equipment is under warranty.
If under warranty, Send the equipment to PWSA to follow up with warranty repair.
1. You may require replacement equipment to continue operating. PWSA will organise if required.
Establish whether the equipment is repairable, or if it requires replacement.
Complete the online order process for the repairs/replacement (See below)
Conduct repairs
1. If through PWSA, you will need to send the equipment to the Head Office
2. If through an authorised repairer, contact directly and conduct repairs.

4.1 Online Ordering for Replacement/Repairs

Ordering of parts or replacing equipment is conducted through PODAC, through the product ordering process (Refer to Module 2 Section 4.0).

PWSA head office can advise of part ID number, or it can be sourced through the online product database. Once you have placed your order, payment for goods will be through the Order Payments schedule (refer Module 2: Section 2.4), with ordering and delivery through standard channels.

4.0 Process for Equipment Replacement / PWS Repair Request

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1.0 Introduction

2.0 Franchise Service Fee

3.0 Franchisee Obligations

4.0 Franchisor - Franchisee Structure

5.0 Creating a Successful Franchise Business

6.0 Franchisee Support

Module 1 Appendix Items

Module 1 Quiz

1.0 Introduction

2.0 Administration

3.0 Franchise Inventory Lists

4.0 PODAC (Pristine Online Data Accounts & Clients)

5.0 ITF - In The Field APP

6.0 PWS Social Media Policy Guidelines

Module 2 - Appendix

Module 2 Quiz

1.0 Background of the Water Industry

2.0 Australian Drinking Water Guidelines (ADWG) Introduction

3.0 Common Water Borne Diseases

4.0 Chemicals and Substances found in Water

5.0 Pristine Water Systems Chemicals and Treatments

6.0 Water Testing/Analysis & Results

7.0 Industry Certifications

8.0 Safe Work Australia / Workplace Health & Safety / Occupational Health & Safety

9.0 Filtration & UV Products

10.0 Types of Tanks

11.0 Other PWS Products & Equipment

12.0 Glossary of Terms

Module 3 - Appendix

Module 3 Quiz

1.0 Introduction

2.0 The PWS Process

3.0 Planning your Work Schedule

4.0 Planning Product Ordering

5.0 Water Testing

6.0 AqueousPro™ 50 Water Sanitiser

7.0 Water Tank Cleaning

8.0 Filtration / Sterilisation Supply (Assembly)

9.0 Ongoing Service & Maintenance

10.0 PWS Standards

11.0 AqueousAir™ Assembly & Installation Instructions

Module 4 - Appendix

Module 4 Quiz

Module 5 Video Lessons

1.0 Introduction

2.0 Advertising & Marketing

3.0 Planning your Advertising & Marketing

4.0 Selling PWS / Selling Yourself

5.0 Assessments & Quoting

6.0 Invoicing

Module 5 Appendix

Module 5 Quiz

1.0 Introduction

2.0 Vehicle Maintenance

3.0 Equipment Maintenance

4.0 Process for Equipment Replacement / PWS Repair Request

Module 6 Quiz

PWSA 2022 Conference