Time to Complete lesson: 5:48 min video / 10 min reading

2.1 PWSA (Franchisor) services to Franchisee

The following are a list of services that the Franchisor will provide to the Franchisee, as stipulated in your Franchisee Agreement.

2.1.1 Authorised Goods/Products & Services

PWSA (Franchisor) requires Franchisees to maintain uniformity and consistently high standards, and to adhere to the PWSA specifications for authorised goods. Advice on PWS Products is provided to franchisees. PWSA requires franchisees to strictly use and provide only Authorised Goods. PWSA has established professional commercial arrangements with reputable suppliers and provide competitive pricing to franchisees. PWSA supplies a wide range of Products including:

Water Filtration Systems
Water Sanitisation Product – AqueousPro™50
Water Filters
Marine / RV & Caravan Filtration Systems
Reverse Osmosis Systems
PWS Stationary items

PWS Promotional Material
PWS Authorised Clothing – Uniforms, hats, etc.
Vehicle Signage – PWS authorised signage
All goods and services are payable by franchisees.
Franchisees are responsible for payment of goods within the terms provided by the PWSA (Franchisor)

2.1.2 Authorised Equipment

PWSA (Franchisor) requires Franchisees to maintain uniformity and consistently high standards and adhere to the PWSA specifications for authorised equipment. Advice on the Authorised Equipment and use is provided to franchisees.

Hire of equipment eg. Pumps, Motors, fittings
Cleaning & Vacuuming equipment
Water Filtration & aeration goods & equipment.
Motor Vehicle
Equipment including repairs and maintenance of authorised goods is payable by the franchisee.

2.1.3 Operations

The PWS operations manual sets out in detail the specific day to day procedures, rules and policies for the proper and efficient operations of the Franchise business. The operations manual is a living document that will be updated throughout the course of the franchise and franchisees are required to adopt all changes made. Items included are:

High work and ethical standards amongst all Franchisees.
Protect the interest of all franchisees.
Advice on the accounting, database system & other technology;
Business Planning / Budget & Cashflow advice.
Advice on new developments, improvements and additions to Authorised Goods, the Authorised Services and the Intellectual Property
Continue development of the Franchise System.

2.1.4 Provide Ongoing Training

PWSA (Franchisor) continually seeks to ensure our products and practices are up to date. Education and Training programs, including a Library or Suite of tools is regularly updated to provide franchisees with:

Induction Training
Group Training Days
Field Visits / Business Development, Quality Assurance, National Conference
Also additional retraining may be required (payable by franchisee)

2.1.5 Central Call System Provider

The Central Call System provides a contact for customers to make general enquiries about services offered by the Franchisee, dialling directly for the cost of a local call. The contact number is 1300 364 858.

The cost of this call is forwarded to the Franchisee, payable as per the terms of the Franchise agreement.

PWSA is required to provide an ongoing answering service.
Central Call System expenses are payable by the franchisee.

Refer to Franchise Agreement

The PWSA process for managing Customer Calls is outlined in Module 2, 2.2.10.

2.1.6 Intellectual Property (IP)

IP includes but is not limited to all or any of the following examples; Copyrights, Marks, Trade Marks, Business Name, copyright material:

Trade Marks, Copyrights, Logos, Emblems, Insignias QuadClean™,
Operations, work techniques or procedures and know-how. Weather printed, audio or visual or other recorded material
Database, Accounting practices, Customer Lists of all franchisees, or other computer, software
Marketing information, designs, drawings, artwork Email address, including website, web pages, web design
PWSA is required to take reasonable action to protect the IP
Observe & perform all obligations in the IP property licence.

2.1.7 Marketing

PWS Franchisees each contribute to the marketing fund. The marketing fee is detailed in the Franchise Agreement and schedule. Advice and information on Marketing and Advertising processes are provided within the Operations Manual.

PWSA operates the Marketing Fund in accordance with the Franchise Code.
Marketing tools, advertising items as well as website is to be managed by PWSA.
Quarterly Marketing Fund Statements are issued.
Marketing and advertising items are payable by the franchisee from the Marketing Fund.
Franchisees are required to undertake their own local area marketing.
PWSA (franchisor) requires franchisees to seek approval prior to implementing local area marketing.
Marketing funds contributed can be allocated for National, State or local
Administration expenses relating to the marketing fund are payable by the franchisee

2.0 Franchise Service Fee

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1.0 Introduction

2.0 Franchise Service Fee

3.0 Franchisee Obligations

4.0 Franchisor - Franchisee Structure

5.0 Creating a Successful Franchise Business

6.0 Franchisee Support

Module 1 Appendix Items

Module 1 Quiz

1.0 Introduction

2.0 Administration

3.0 Franchise Inventory Lists

4.0 PODAC (Pristine Online Data Accounts & Clients)

5.0 ITF - In The Field APP

6.0 PWS Social Media Policy Guidelines

Module 2 - Appendix

Module 2 Quiz

1.0 Background of the Water Industry

2.0 Australian Drinking Water Guidelines (ADWG) Introduction

3.0 Common Water Borne Diseases

4.0 Chemicals and Substances found in Water

5.0 Pristine Water Systems Chemicals and Treatments

6.0 Water Testing/Analysis & Results

7.0 Industry Certifications

8.0 Safe Work Australia / Workplace Health & Safety / Occupational Health & Safety

9.0 Filtration & UV Products

10.0 Types of Tanks

11.0 Other PWS Products & Equipment

12.0 Glossary of Terms

Module 3 - Appendix

Module 3 Quiz

1.0 Introduction

2.0 The PWS Process

3.0 Planning your Work Schedule

4.0 Planning Product Ordering

5.0 Water Testing

6.0 AqueousPro™ 50 Water Sanitiser

7.0 Water Tank Cleaning

8.0 Filtration / Sterilisation Supply (Assembly)

9.0 Ongoing Service & Maintenance

10.0 PWS Standards

11.0 AqueousAir™ Assembly & Installation Instructions

Module 4 - Appendix

Module 4 Quiz

Module 5 Video Lessons

1.0 Introduction

2.0 Advertising & Marketing

3.0 Planning your Advertising & Marketing

4.0 Selling PWS / Selling Yourself

5.0 Assessments & Quoting

6.0 Invoicing

Module 5 Appendix

Module 5 Quiz

1.0 Introduction

2.0 Vehicle Maintenance

3.0 Equipment Maintenance

4.0 Process for Equipment Replacement / PWS Repair Request

Module 6 Quiz

PWSA 2022 Conference